Intelligence layer
for teams who want to act fast
Hsieh takes raw feedback and complaints from your customers, then finds the one thing worth doing next to win their hearts.
Connects with tools you already use
Don’t change your workflow. Just make it smarter
Brands who relied on customer delight to grow
Brian Chesky
Airbnb
The founders noticed no one booked places with bad photos because they didn't seem trustworthy.
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Stewart Butterfield
Slack
When the founders shared their internal chat tool, they listened closely to what other teams said they hated about email.
Rahul Vohra
Superhuman
The founder didn't guess what to build next.
Ryan Cohen
Chewy
Customer service reps, talking to people who were cancelling orders, learned a heartbreaking truth: often, their pet had passed away.
Tony Hsieh
Zappos
Tony Hsieh heard directly from customers that the best thing about Zappos wasn't the shoes—it was the friendly person on the support call.
Jeff Bezos
Amazon
When an angry publisher demanded he remove a bad book review, Jeff Bezos had a choice.
Brian Chesky
Airbnb
The founders noticed no one booked places with bad photos because they didn't seem trustworthy.
Stewart Butterfield
Slack
When the founders shared their internal chat tool, they listened closely to what other teams said they hated about email.
Rahul Vohra
Superhuman
The founder didn't guess what to build next.
Ryan Cohen
Chewy
Customer service reps, talking to people who were cancelling orders, learned a heartbreaking truth: often, their pet had passed away.
Tony Hsieh
Zappos
Tony Hsieh heard directly from customers that the best thing about Zappos wasn't the shoes—it was the friendly person on the support call.
Jeff Bezos
Amazon
When an angry publisher demanded he remove a bad book review, Jeff Bezos had a choice.
Brian Chesky
Airbnb
The founders noticed no one booked places with bad photos because they didn't seem trustworthy.
Stewart Butterfield
Slack
When the founders shared their internal chat tool, they listened closely to what other teams said they hated about email.
Rahul Vohra
Superhuman
The founder didn't guess what to build next.
Ryan Cohen
Chewy
Customer service reps, talking to people who were cancelling orders, learned a heartbreaking truth: often, their pet had passed away.
Tony Hsieh
Zappos
Tony Hsieh heard directly from customers that the best thing about Zappos wasn't the shoes—it was the friendly person on the support call.
Jeff Bezos
Amazon
When an angry publisher demanded he remove a bad book review, Jeff Bezos had a choice.
With Hsieh, you get roadmap clarity, and a brand which customers love
Listen Everywhere (The Input)
We listen for every happy cheer and every sad whisper, so no one ever feels left out.
The app is slow on Android.
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How it works
It's like linear but it also collects your customers problems.
“Login button not working on mobile”
“Customers asking for bulk export feature”
“Love the app but need dark mode!”
“API documentation needs examples”
When Customer leaves a complaint , Hsieh Understands it to build pattern to show what to fix.
“Mobile UX issues affecting 68% of user complaints - prioritize responsive design fixes”
Customer delight impacts everything
Customer Happiness
Satisfied customers drive everything
Customer Acquisition Cost
Happy customers refer others
Customer Lifetime Value
Longer relationships, higher value
Product Adoption
Engaged users explore more features
Product Growth
Compound effect of all metrics
Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos)
Go Beyond Feedback
Customer Voice
“This part of the app is too complicated.”
✨ Actionable Insight
Simplify the onboarding flow to reduce friction.
Customer Voice
“This part of the app is too complicated.”
✨ Actionable Insight
Simplify the onboarding flow to reduce friction.
VOICE OF CUSTOMER
Insights
Hsieh AI hears the conversation and tells you what's broken, what to fix..
Competitor Weaknesses
“Confusing UI”&“Frequent crashes”
✨ Your Winning Move
Highlight your superior UX & stability.
COMPETITIVE EDGE
Competitor Analysis
Hsieh AI can analyze your competitors' feedback and complaints, so you can win customers by learning why they're leaving your competitors.
Raw Market Feedback
“Needs better integrations.” “No API access.”
✅ Idea Validated
Customers want an API.
💡 Market Gap Found
No competitor offers enterprise-grade integrations.
MARKET OPPORTUNITY
Market Research
Understand trends, gaps, and unmet needs — straight from customer voices.
Ready to